Privacy Policy
Last updated: January, 2026
1. Introduction
Solid Ground Digital is a Melbourne-based business providing website design, development, and related digital services to small and medium enterprises.
We are committed to protecting your privacy and handling personal information in an open and transparent way, in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
This Privacy Policy explains how we collect, use, store, and disclose personal information.
--
2. What Personal Information We Collect
We may collect the following types of personal and business information:
Client and Contact Information
- Name
- Business name
- Email address
- Phone number
- Billing address
- Website and domain details
Client Project Data
- Content, images, or data you provide for website development
- Login credentials (only where required and with consent)
---
3. How We Collect Personal Information
We collect personal information when you:
- Contact us via our website or email
- Request a quote or proposal
- Engage our services
- Make a payment
- Use our website or hosted services
Information may be collected directly from you or automatically through cookies and similar technologies.
---
4. Why We Collect Personal Information
We collect and use personal information to:
- Provide website design and development services
- Communicate with clients
- Process payments and invoices
- Manage client projects
- Improve our services and website
- Comply with legal and regulatory obligations
---
5. Disclosure of Personal Information
We may disclose personal information to:
- Payment processors and financial service providers
- Hosting providers, cloud services, and IT contractors
- Professional advisers (such as accountants or legal advisers)
- Government authorities where required by law
We take reasonable steps to ensure third parties handle information securely and in compliance with privacy laws.
---
6. Overseas Disclosure
Some third-party service providers (such as cloud hosting or payment platforms) may store data outside Australia. Where this occurs, we take reasonable steps to ensure your information is protected in accordance with Australian privacy standards.
---
7. Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure, including:
- Limited access to client information
- Use of reputable third-party service providers
---
8. Access and Correction
You may request access to the personal information we hold about you or request corrections if the information is inaccurate. Requests can be made using the contact details below.
---
9. Cookies
Our website may use cookies and similar technologies to improve user experience and analyse website traffic. You can disable cookies through your browser settings if you prefer.
---
10. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with the revised date.
---
11. Contact Us
If you have any questions, concerns, or requests relating to privacy, please contact us:
Solid Ground Digital
Email: sgdconnect@hotmail.com
Location: Melbourne, Victoria, Australia